DOA (Dead on Arrival) Policy

DOA (Dead on Arrival) – Livestock (fish, snails, shrimp & amphibians) only

We offer a full Dead on arrival (DOA) policy and will refund for the fish, snails, shrimp that have died in transport. We ask that you contact us within 1 hour of the delivery with two photos one of the deceased fish, shrimp or snail in the transit bag and the second of the fish, shrimp, snail out of the bag. We would also appreciate pictures of any damage to the transport box.